Conditions d'utilisation

1. Acceptation et conditions d'éligibilité

These Terms form a contract between you and MPower Space. By creating an account, verifying a phone number, or using the app, you accept them. If you do not accept them, do not use the service.

You must be at least 16 years old and legally able to enter into a contract. If you use the service on behalf of a company or other organisation, you confirm that you are authorised to bind it, and in these Terms you means both you and that organisation.

You must not use the service if you are subject to sanctions that prohibit it, or if you are in a country where the service is unlawful.

Our Privacy Policy forms part of these Terms and explains how we handle your data.

2. En quoi consiste le service

MPower Space is an application for voice calls, video calls and messaging over the internet, with prepaid calling to regular landline and mobile numbers. Calls between MPower Space users carry no call charge. Calls to regular phone numbers are charged from your prepaid balance.

Calls are carried through our servers. The service depends on your internet connection and on networks, carriers and devices that we do not control.

MPower Space is not a mobile carrier and is not a replacement for one. It does not provide a SIM card, it does not work without a data connection, and it does not provide access to emergency services.

4. Votre compte et la vérification du numéro

You register with a phone number and confirm it with a one-time passcode sent by SMS. That number identifies your account to other MPower Space users. Calls you make to regular phone numbers leave our network on a shared MPower Space number, not on your own, unless you have separately verified your own number with our carrier through the app, in which case they carry your own number. We do not present a number you have not verified.

You must register only a number that you lawfully control. Do not register a number belonging to someone else. We may suspend an account where we have reason to believe the number is no longer yours or was reassigned by a carrier.

You are responsible for your device, your SIM and your passcodes. Anyone with access to your number or your unlocked device can use your account and spend your balance. Tell us immediately if your device or number is lost, stolen or compromised. You remain responsible for activity on your account until you tell us.

One-time passcodes are delivered over SMS networks we do not control. We cannot guarantee that a passcode is delivered, or delivered on time.

One person or organisation may not open multiple accounts to obtain promotional credit or to avoid restrictions.

5. Solde prépayé, tarifs et facturation

Your balance is prepaid and held in UAE dirhams (AED). It funds calls to regular phone numbers. App-to-app calls are free of call charges.

Calls to regular numbers are charged per started minute at the rate published for the destination. A started minute is charged in full. If your plan sets a different price for a destination, your plan price applies.

Rates depend on the destination and can change. The rate that applies to a call is the one in force at the moment the call starts. You can check the rate in the app before you dial.

Your balance is personal to your account. It is not transferable to another user, it cannot be sold or exchanged, and it is not a bank deposit. It earns no interest.

If your balance runs out during a call, the call can be ended without warning. Keep enough balance for the calls you intend to make.

We may set spending limits, block high-cost or premium-rate destinations, or require extra verification where the risk of fraud is high. You remain responsible for charges incurred on your account, including calls to premium-rate numbers.

6. Recharges, paiement et taxes

You add balance through the app. Card payments are processed by Stripe. Your card details go directly to Stripe. We do not receive or store your full card number.

You must use a payment method you are authorised to use. If a payment is reversed, disputed without cause, or fails, we may suspend your account and recover the amount owed, including reasonable recovery costs.

Prices are shown at the point of purchase and are stated as inclusive or exclusive of tax. UAE value added tax is added where the law requires it. You are responsible for any other tax, duty or levy that applies to you.

If we find a billing error in either direction, we may correct it and adjust your balance. We will tell you when we do.

7. Remboursements

Balance you have already consumed is not refundable in cash. Once minutes are used, the charge stands.

Unused balance may be refunded to the original payment method at our discretion, or where consumer law requires it, after we verify the account and less any transaction fees charged by the payment provider.

If we terminate your account because you breached these Terms, unused balance may be forfeited to the extent the law allows.

If we charged you in error, we will refund or credit the amount.

8. Usage loyal et comportements interdits

The service is for ordinary personal and business communication. You must not:

• Use the service for fraud, impersonation, phishing, or any scheme to obtain money, credentials or data dishonestly.
• Send spam or bulk unsolicited messages, or place automated, pre-recorded or robocalls.
• Harass, threaten, stalk or abuse anyone, or send content that is unlawful, hateful, violent, or that sexually exploits children.
• Share content you have no right to share, or infringe anyone's intellectual property or privacy.
• Resell, rebrand or provide the service to third parties without a written reseller agreement with us.
• Carry traffic that is not your own, including call-centre or gateway termination, SIM boxing, traffic refiling, or interconnecting our network with another.
• Circumvent or manipulate charging, spoof caller ID, tamper with rating or billing, or exploit a bug to obtain balance or calls you have not paid for.
• Use bots, scripts, scrapers, auto-dialling or artificial traffic generation against the service.
• Reverse engineer, decompile, probe, attack or overload our systems, or interfere with anyone else's use of the service.
• Breach any applicable telecommunications, sanctions, export control, consumer protection or data protection law.

We may investigate suspected breaches, and we may block numbers, destinations or traffic patterns that harm the network, our other users, or our carriers.

9. Comptes professionnels et membres d'équipe

Where an organisation opens a business account or workspace, the organisation is our customer, and the person who accepts these Terms confirms they are authorised to bind it.

The customer is responsible for the users it gives access to: for their conduct, for the charges they incur, for keeping their access appropriate, and for removing access when someone leaves.

The customer must tell its users what the service does with their data, including that calls may be recorded and that translation sends audio to an AI provider, and must obtain any consent its own law requires. The customer decides who inside its organisation may see workspace data.

The customer remains responsible for its own obligations to its employees and its own customers, including under labour, consumer and data protection law.

10. Enregistrement des appels et votre devoir d'information

Calls carried by the platform can be recorded and stored, as described in our Privacy Policy.

The law on recording differs by country. In many places every participant must be told that a call is recorded, and in some places every participant must agree. Where the law that applies to you, or to a person you are speaking with, requires notice or consent, giving that notice and obtaining that consent is your responsibility, not ours.

Do not use a recording for an unlawful purpose, and do not publish or share a recording of another person where their agreement is required and has not been given.

You indemnify us against claims, fines and costs arising from your failure to give notice or obtain consent.

11. La traduction par IA est une aide, non un interprète assermenté

Live translation and transcription are assistive features produced by automated systems. They can be wrong, incomplete, delayed or misleading. They can misread names, numbers, amounts, dates, medical terms, legal terms, dialect and idiom.

These features are not a certified, sworn or professional interpretation or translation service, and must not be used as one. Do not rely on them for medical, legal, financial, contractual or safety-critical decisions. Use a qualified human interpreter where accuracy matters.

Using live translation sends your call audio to our AI provider, as set out in the Privacy Policy. Turn the feature off if you do not want that.

To the extent the law allows, we are not liable for any loss arising from an error, omission or delay in automated translation or transcription.

12. Disponibilité et maintenance

We work to keep the service available, but we do not guarantee any level of uptime, availability, call quality, connection success or message delivery unless a separate written agreement with us says otherwise.

The service depends on the internet, your device, mobile and Wi-Fi networks, app stores and other carriers. Faults in any of those can degrade or block calls and messages.

We carry out maintenance, sometimes at short notice for urgent fixes, and this can interrupt the service. We give advance notice of planned maintenance where it is reasonably practicable.

We may change, add or withdraw features. If we withdraw a feature you have paid for, we will tell you and deal fairly with any balance or plan affected.

13. Suspension et résiliation

You may stop using the service at any time and ask us to close your account.

We may suspend or terminate your account, or particular features, if you breach these Terms; if a payment fails, is reversed, or your balance goes negative; if we reasonably suspect fraud, abuse or unlawful use; if a regulator, court or law requires it; or if your account has been inactive for a long period and we have told you first.

Where it is practical we will warn you and give you a chance to put things right. Where the risk is serious, including fraud, security incidents and legal orders, we may act immediately.

When your account ends, your right to use the service ends. Terms that by their nature survive continue to apply, including charges already owed, recording obligations, indemnity, limitation of liability, and governing law. What happens to your data is set out in the Privacy Policy.

14. Propriété intellectuelle

The app, our website, our software, the MPower Space name and logo, and everything else we create, belong to us or our licensors. These Terms give you a limited, personal, non-exclusive, non-transferable and revocable licence to use the app for its intended purpose.

You keep ownership of your own content. You grant us the permission we need to host, transmit, store, back up and display that content in order to run the service, and to process it as described in the Privacy Policy. We claim no other rights over it.

Do not copy, modify, distribute or create derivative works from our software, and do not remove our branding, except where the law expressly permits it.

If you send us feedback or suggestions, we may use them without restriction and without any obligation to you.

15. Exclusion et limitation de responsabilité

The service is provided as is and as available. To the fullest extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business, goodwill, data or anticipated savings.

We are not liable for failures of third-party networks, carriers, app stores, payment providers or AI providers; for any failure or inability to reach emergency services; or for errors in automated translation or transcription.

Our total liability to you for all claims arising in any twelve-month period is limited to the greater of the amount you paid us for the service in the three months before the event giving rise to the claim, or AED 500.

Nothing in these Terms limits liability that cannot be limited under UAE law, including liability for death or personal injury caused by our negligence, or for fraud.

16. Indemnisation

You will indemnify us and hold us harmless against claims, losses, fines, penalties and reasonable legal costs arising from your use of the service; your breach of these Terms or of any law; content you send, store or share; your failure to give recording notice or obtain consent where it is required; and, for business customers, the acts and omissions of your users.

17. Modifications des Conditions et des prix

We may change these Terms. Where a change materially affects your rights, we will give at least 30 days notice in the app or by message before it takes effect, unless a legal or regulatory requirement obliges us to act sooner.

Call rates can change without individual notice, because they depend on the carriers we buy from. The applicable rate is always the one published at the moment your call starts, and you can check it in the app before dialling.

Changes to plan or subscription prices take effect with at least 30 days notice.

If you do not accept a change, stop using the service and ask us to close your account. Section 7 applies to any unused balance. Continuing to use the service after a change takes effect means you accept it.

18. Droit applicable et litiges

These Terms are governed by the laws of the United Arab Emirates.

We would rather resolve a dispute informally. Write to us with the details and give us 30 days to respond before starting formal proceedings.

If a dispute is not resolved, the courts of the United Arab Emirates have exclusive jurisdiction, and the case will be heard by the courts of the Emirate in which MPower Space is registered.

Nothing in these Terms removes a right you have under mandatory UAE consumer protection or telecommunications rules, including the right to bring a complaint to the Telecommunications and Digital Government Regulatory Authority (TDRA).

19. Dispositions générales

If a provision of these Terms is found to be invalid or unenforceable, the rest remains in force.

If we do not enforce a right immediately, we do not waive it.

You may not transfer your account or your rights under these Terms without our written consent. We may transfer our rights and obligations to a group company or to a party that acquires our business, without reducing your rights.

These Terms and the Privacy Policy are the whole agreement between us about the service, and replace earlier statements about it.

These Terms are published in several languages. If there is a conflict between versions, the English version prevails.

20. Contact

Include your registered phone number in any message so that we can identify your account.